Today we have a special episode for you on Unstoppable REI Wealth. I am joined by Amy Ransdell. Who is Amy Ransdell you ask? Amy is a Real Estate Broker with Powerhouse Real Estate inAtlanta, Georgia, the Founder/CEO of TheCollectiveRise Cam, the CMOwith REVAGlobal Real Estate Virtual Assistants, the Owner andAcquisitions & Marketing Director with VIA Real Estate LLC and AtlantaProperty Partners, and a Certified Investment Property Expert (CIPE)with Keys2Closing ~ RE Defined. Amy is a transformation coach, an active real estate investor, real estateinvestment mentor, real estate agent coach, investment strategist,licensed real estate broker, brokerage owner, speaker, and marketinglead for multiple companies. And most importantly I am a full on testimonial for the amazing services that Amy provides. I wouldn't be able to do the things I can do, have the free time I have without Amy's company. So get ready for this incredible conversation. Key Moments: [00:06:13] Amy: In fact, 90%, like if you're listening to this, let's just be honest with yourselves for a minute. 90% of what you do is done by a computer or. Like think about that for a minute, right? That means that 90% of what you do could be done by someone else. And oh, by the way, maybe even better than the way you do it because they're dedicated to it. [00:10:49] Billy: But the end result is you're going to be saving thousands if not tens of thousand dollars, because you're not going to have the churn and burn. You're getting people at a highly qualified to commit to your business that is specific for what you want them to do. And they crush it and sometimes they crush it better than the people here in the states. [00:15:07] Amy: And we do, we do sit with you through the whole interview process. [00:15:09] So we don't, we don't just say throw you to the wolves and let you know, you're an island all by yourself and figure it all out. Our HR team and our client service managers are intimately involved with you. In fact, when you start with us, we immediately assign you to an HR person and a client service manager, your client service manager, that's assigned to you. [00:22:39] Amy: Now we are checking on from a professionalism standpoint is where they live conducive. To a professional work environment. So that is a check check part of the product, part of the process when they become a hired with REVA global. So internet proficiencies equipment, do they have that? Are they in a place where they're going to have quiet, especially if they're doing cold calling or things like that. [00:25:11] Billy: Yeah. It's it's killer. I can attest that keeps saying it. Let's talk about some of the. Challenges that an investor coming in could experience not because of REVA or the VAs, but because of what he or she may be doing the may not be doing when it comes down to bringing on a VA into their company. [00:25:30] Amy: Ooh, biggest one. You're hitting around. I'm just going to put that out there. So many clients are just not willing, ready yet to admit that you shouldn't do things yourself. Like you're holding on to everything. Nobody can do it as good as me or you're just so busy. You're like, why can't even find the time to train anybody else. Connect with or find more information about Amy atfacebook.com/artist.amy,linkedin.com/in/amy-ransdell-realtor-atlanta,instagram.com/amyransdell_bepowerhouse, or bepowerhouse.com Thank you all for listening and I will see you on the next episode. When you are ready head on over to https://billyalvaro.com or go grab your tools to help you at https://billyssecrets.com
Today we have a special episode for you on Unstoppable REI Wealth. I am joined by Amy Ransdell.
Who is Amy Ransdell you ask? Amy is a Real Estate Broker with Powerhouse Real Estate in
Atlanta, Georgia, the Founder/CEO of TheCollectiveRise Cam, the CMO
with REVAGlobal Real Estate Virtual Assistants, the Owner and
Acquisitions & Marketing Director with VIA Real Estate LLC and Atlanta
Property Partners, and a Certified Investment Property Expert (CIPE)
with Keys2Closing ~ RE Defined.
Amy is a transformation coach, an active real estate investor, real estate
investment mentor, real estate agent coach, investment strategist,
licensed real estate broker, brokerage owner, speaker, and marketing
lead for multiple companies.
And most importantly I am a full on testimonial for the amazing services that Amy provides. I wouldn't be able to do the things I can do, have the free time I have without Amy's company. So get ready for this incredible conversation.
Key Moments:
[00:06:13] Amy: In fact, 90%, like if you're listening to this, let's just be honest with yourselves for a minute. 90% of what you do is done by a computer or. Like think about that for a minute, right? That means that 90% of what you do could be done by someone else. And oh, by the way, maybe even better than the way you do it because they're dedicated to it.
[00:10:49] Billy: But the end result is you're going to be saving thousands if not tens of thousand dollars, because you're not going to have the churn and burn. You're getting people at a highly qualified to commit to your business that is specific for what you want them to do. And they crush it and sometimes they crush it better than the people here in the states.
[00:15:07] Amy: And we do, we do sit with you through the whole interview process.
[00:15:09] So we don't, we don't just say throw you to the wolves and let you know, you're an island all by yourself and figure it all out. Our HR team and our client service managers are intimately involved with you. In fact, when you start with us, we immediately assign you to an HR person and a client service manager, your client service manager, that's assigned to you.
[00:22:39] Amy: Now we are checking on from a professionalism standpoint is where they live conducive. To a professional work environment. So that is a check check part of the product, part of the process when they become a hired with REVA global. So internet proficiencies equipment, do they have that? Are they in a place where they're going to have quiet, especially if they're doing cold calling or things like that.
[00:25:11] Billy: Yeah. It's it's killer. I can attest that keeps saying it. Let's talk about some of the. Challenges that an investor coming in could experience not because of REVA or the VAs, but because of what he or she may be doing the may not be doing when it comes down to bringing on a VA into their company.
[00:25:30] Amy: Ooh, biggest one. You're hitting around. I'm just going to put that out there. So many clients are just not willing, ready yet to admit that you shouldn't do things yourself. Like you're holding on to everything. Nobody can do it as good as me or you're just so busy. You're like, why can't even find the time to train anybody else.
Connect with or find more information about Amy at
facebook.com/artist.amy,
linkedin.com/in/amy-ransdell-realtor-atlanta,
instagram.com/amyransdell_bepowerhouse, or bepowerhouse.com
Thank you all for listening and I will see you on the next episode.
When you are ready head on over to https://billyalvaro.com or go grab your tools to help you at https://billyssecrets.com
[00:00:00] Billy: This is episode 49 of unstoppable REI wealth. I'm your host, Billy Alvaro. And today I'm interviewing Amy Ransdell, who is the CMO of REVAglobal. Now, if you don't know who REVA is, they are a outsource VA company that specializes in helping real estate investors. Grow and scale their business full disclosure.
[00:00:22] I've been utilizing them for the last two and a half years. And I could attest firsthand that I can contribute at minimum four extra deals a month because of REVA and their systems and their VA's. Now here's the deal it's conversation lasts about 35 40 minutes. We go in deep about, VA's are and how they could serve you and your business, and literally how it can transform your business to a virtual company.
[00:00:46] Literally giving you 25, 30, 40 extra hours a week to go and grow another business, or just take it, sit on the beach and enjoy yourself. Now, what I did for all my listeners is I worked a deal with REVA. And if you go to Billyalvaro.com and look for the REVA link or go to Billyssecrets.com and look for the REVA.
[00:01:07] They're going to give you Fifty. 5 - 0. 50% off your placement feed. Substantial guys. I'm doing that because I believe in their services, I believe in what they do and I'm living proof. My company is living proof that if you delegate and outsource and hire VAs at a lower cost, your margins are going to be fatter.
[00:01:28] You're going to have more time to focus on the things that matter to you most, and your staff, your staff here in the states is going to love you for it because they're going to be. So listen to the interview. Don't forget. You can go to Billyalvaro.com. Look for the REVA link or go to Billy's secrets.com.
[00:01:45] Look for the REVA link. You get 50% off. If you don't go to the link, just tell them when you call them that you're one of my clients. You listened to my podcast and they will give you that 50% off the placement fee. Good luck. Enjoy this. And remember if you can delegate it, you can hire it. Okay, welcome to unstoppable real estate investing wealth.
[00:02:08] My name is Billy Alvaro, AKA the unstoppable BA former billion dollar mortgage banker gone bankrupt turned professional real estate fester where each week you'll learn the tools, strategies, systems, and secrets. And other highly successful real estate investing entrepreneurs use to start, grow and scale their businesses, creating massive profits and how you can too.
[00:02:33] And we'll teach you how to put those profits to work. So you no longer have to get ready to finally experience financial freedom and generational wealth. Now let's get started. Welcome back to the episode of unstoppable REI Wealth. I'm your host, as you know, the unstoppable BA. And I am here today with the lady that I cannot wait to introduce.
[00:02:55] I had the pleasure of talking to her prior to coming on now look, we all know this podcast is if you want to start, grow and scale your business, you have to have the right tools and tips and tricks and strategies and secrets to get yourself from where you are to where you want to go. Now, we're going to touch it a lot with Amy today.
[00:03:10] We're going to touch on the first thing, which is outsourcing. If you want to get your company to the next level and delegate without you having to do everything. You need to have a process in the systems, her, her company, her system, she's doing this on a daily, in her own investment company. Amy. Ransdell welcome to the show.
[00:03:27] I cannot wait to get you on to study.
[00:03:30] Amy: No, this is a total and complete honor, like literally. So, um, you're one of my favorites and so I so appreciate you guys having us here.
[00:03:37] Billy: Cool. Awesome. Awesome.
[00:03:38] So listen, give us a little like five minute background of exactly what you're doing in your real estate world.
[00:03:44] And then I also want you to speak about your mindset and coaching piece.
[00:03:47] Amy: Oh my goodness. Okay. Five minutes. Right? So, Yeah. Well, it's like in brief, and I'm here, uh, really to talk about virtual assistance with Riva. Global is a, is a company that I'm very involved in. the CMO there, but one of the reasons I love this company and was willing to step in as a big, big part of the.
[00:04:05] Growth of that company is because I use this in my own businesses. So to kind of give everybody like the spinning on that, I am an active real estate investor. I have been for since 2001. And so we actively wholesale over the years, I've done flipping building trailer, parks, storage rentals, like all kinds of things you can imagine over those over those 20 years, we actively.
[00:04:26] Quite a bit of wholesaling and some development. I am also a broker. I'm a licensed broker. And, , we have quite a pillar team here in our powerhouse properties team. And, we are currently at exp we've just recently made that big move and we're really excited about that. So we have the powerhouse organization over there and I am the broker and team lead for that.
[00:04:46] And then I have a. Community and a coaching program that is something I'm very, very proud of. The collective rise, real estate community. And inside that is our mastermind level members that are committed to a program called the powerhouse. And those are people who are committed to both. There are, both mindset and tactical results.
[00:05:03] They want to radically improve their performance for paradigm shifting breakthroughs in their lives personally and professionally. And they absolutely do that. And so that's where big part of my. Floats and just pull it all the way back, full circle in order for people to have huge results in their lives.
[00:05:18] One of the things that they need are tactical tools that provide efficiencies. So they get their freedom back their time, freedom. They're able to relax and stress a little bit less and still have massive results. And that's where virtual assistants. So hopefully that connects everybody's the dots.
[00:05:35] Billy: You just put it out there.
[00:05:36] I love it. All right. So I really want to get into. You're utilizing and other real estate investors are utilizing your company. REVA virtual assistance re, is a killer company. We utilize them. I've been with them now for, I think two or two and a half years. And I can attest man, like we have, I think, six VA's with your company now and they're crushing at worst.
[00:05:56] And so they're a big part of what we're doing with us. Generate not just leads, but actually closing deals. Let's take the listeners through what REVA could do for them. Cause a lot of people like I'm not hiring a virtual assistant. People have to be sitting in my office to make the work happen. But you think otherwise as the Y
[00:06:13] Amy: oh yeah, absolutely.
[00:06:15] In fact, 90%, like if you're listening to this, let's just be honest with yourselves for a minute. 90% of what you do is done by a computer or. Like think about that for a minute, right? That means that 90% of what you do could be done by someone else. And oh, by the way, maybe even better than the way you do it because they're dedicated to it.
[00:06:34] So that's where virtual assistants, I mean, you start to open up your whole world and you start to look at it that way. And so I look at everything. It's not, how do I do it, but who, who could do that for me? And you just start being able to duplicate yourself in whole new ways.
[00:06:46] Billy: Let's get some ideas. How can real estate investors, I don't want to speak with the brokerage dykes.
[00:06:51] This is really about real estate. How can real estate investors utilize VAs the better their lives. So to upload some of the tasks that, you know, taking up a lot of time with them. Oh, absolutely. So I think for most of our real estate investors, there's like a top bucket list of things that they like to take, that they're not able to keep consistent in their business, but they want to.
[00:07:13] And so if you're listening right now in your life, you're just not feeling real consistent in some of these areas.
[00:07:17] Amy: I feel you, you are not alone. One of those is always lead generation, right? Like we could always use more leads. And then when we bring in leads, the challenge we have. Converting those leads.
[00:07:28] Right? So it's strong followup to the leads that we pull in. You know, every lead has a certain amount of investment that we've put behind that. And we'd like to convert as many of those as possible, but a lot of us simply don't have a good followup system or it's the one area we won't get to because we get involved reactionary early and every other part of our investing business.
[00:07:47] And so those leads don't get followed up with, even though we know that there's goals. In those follow-up leads, right? Like that's big money. And we will sometimes still not address that, marketing is hard to stay consistent. Social media is hard to stay consistent. And then we find a lot of our investors helping.
[00:08:03] We're also helping them with property management, administrative type work bookkeeping. You know, there are so many things we can step in and do, but most of our investors will come to us in the beginning leading like, you know, lead managers. People helping cold call text message, marketing and lead.
[00:08:18] Follow-up tends to be the biggest bucket where we can take some work off of your shoulders.
[00:08:23] Billy: How difficult is it for a real estate investor to go out, hire a VA train that VA and indoctrinate that VA into their com. I mean, isn't it difficult.
[00:08:34] Amy: Oh, yeah,
[00:08:34] it's absolutely difficult if you don't come through REVA global, but, but no, you bring up the elephant in the room from, and let's talk about that, right?
[00:08:41] Like we hear these stories all the time of people going out and trying to hire virtual assistants. You hear some success stories, but you hear many more that are not right. You end up going out, looking for virtual assistants. You put out a feeler, maybe in a Facebook group or somebody companies that are warehouses of resumes.
[00:08:57] Right. A gazillion resumes. You don't even know if the stuff on the resumes is accurate. You have no idea. You're calling, you're interviewing. You're trying to set all these interviews up. You finally interview it for the virtual. They don't stick, right. Or they find that they're moonlighting for four or five other investors at the same time.
[00:09:15] And so they're not really working dedicated for you. That's a lot of what you find out there in the end of the. We decided we needed to solve those problems. So when you hire a Riva global virtual assistant, it's a very different experience. Like we've solved every bit of that. And if you want me to explain, we can, but like it's we want you to have right away a trained, dedicated, highly skilled matched to you, like kind of match.com if you will, a virtual assistance matched to you experience.
[00:09:42] Billy: Yeah. And I'm glad you brought that up. Cause like you said earlier, I was one of those people that I attended. To go out and hire a VA multiple VA's for the company. And because I didn't go through a service and I went to the VA's direct through one of those sites where they had millions of resumes, the inconsistency, and the aggravation we experienced was like through the roof, they would do well.
[00:10:03] They wouldn't do well. It was just, I was pulling my hair up. And then Bob, you know, I realized that he had this whole REVA company and I've known Bob for years. Now I'm like, let me give this a shot. And I got to tell you the difference and I'm not getting paid for this as a testimonial. This is me interviewing you, but I want to give testimony to the fact because I'm utilizing your services, the sheer difference between hiring a company that professionally goes.
[00:10:29] Markets to, to people that they're going to bring into the higher, put them through a rigorous training program, have accountability metrics set up in place and have a virtual manager overseeing the team that is working for us. You can't put a dollar amount on it. Yes. You're going to pay a little bit more per hour to get that person.
[00:10:49] But the end result is you're going to be saving thousands if not tens of thousand dollars, because you're not going to have the churn and burn. You're getting people at a highly qualified to commit to your business that is specific for what you want them to do. And they crush it and sometimes they crush it better than the people here in the states.
[00:11:06] Amy: Oh, well, you and I were talking earlier about that, right? Like we, I personally have a, a virtual lead manager that works with my acquisitions team. That's on the ground here in Atlanta. We consider him like as core 18 member as everybody here physically. He's amazing. Right. And just this morning, he got this testimonial from a seller to texted him saying, dude, thank you.
[00:11:26] I get. Basically Joker's all the time wanting to buy my property. You're the most professional one I've ever talked to. Right. Like how, and it made us feel so good. Right? So what kind of talent that we can place with our clients? And the reason is that we're able to do that. Now I want to speak to this because you mentioned Bob.
[00:11:43] Now, Bob is an operations. So Bob Lachance, the founder of a CEO of Reva global, and one of the big commitments that he made to when we founded the company, it's something we've been consistent with all these years, his company core values and our company culture on the virtual assistant side. And what that's created is this place where the best talent in the industry.
[00:12:05] Wants to work for REVA global. Like we have a waiting list for people to want to work for us. And then when they get into the, in our doors and they're actually able to become on our payroll at Reva global, they don't want to leave. So what does that mean for our clients? It means you get talented people who want to Excel at their.
[00:12:22] Like they want that opportunity to, really grow with you and get great results. And again, you won't find that in the virtual assistant industry. So that's why you and I are having such great results is because we have the best of the best and they want to do everything they can to continue to grow with.
[00:12:37] Billy: Yeah, no doubt. Take us through your recruiting process. You don't have to go into the details, but just the recruiting process of how you go out, bring these people in, and then the training that you actually put the testing and training that you put them through.
[00:12:49] Amy: Oh, it's huge. Right? So we are, by the way, I said, I'm not a warehouse of resumes.
[00:12:53] Like that's not where REVA global is right. We actually have a whole team. A full-time team, very skilled team. That's out looking for talent for our most common needs that we have a global and so on a, on a daily basis, they are interviewing virtual assistants who are wanting for the opportunity to qualify, to be a Riva global virtual assistant.
[00:13:13] Once they go through the qualification hiring process, we are screening them on every type of proficiency. You can imagine. We've just profile them predictive index. We have them go through all kinds of language, proficiencies communication. Sales proficiencies. Like we really are scoring them on everything you could imagine.
[00:13:30] Plus absolutely verifying all of the referrals and experience that they claim to have on their resume process. And then they go through weeks, literally weeks of training on the most common needs of our clients. And we use good job either going through constant trainings, had to take tests on them.
[00:13:48] We're scoring them on all of that. Why do we do all this so that when we really know that virtual assistant. Right. First of all, we know that they're committed and dedicated. Secondly, we know they have some now basic understanding of all the things our clients are really needing, especially on the real estate side.
[00:14:03] And when the client comes to us and says, here's what I'm looking for. We can go into our hiring pool and we know exactly which VA's are going to be the highest scoring match. Needs. Right. In fact, that's my only thing to you guys, you know, when you're ready for that virtual assistant, which, you know, if you're not ready to ready, is that you want to come to us just simply with a clear list of what you'd like for them to do, and I can help walk you through exactly how to create that, but a clear list of a kind of a personality idea.
[00:14:29] Our intake team is going to help you ask you some questions to really elicit deeply into what that analogy is. So we fit you with the right person. What
[00:14:38] Billy: I mean, I'm perfect example. You, we went through that whole process and then, like I said, two and a half years, your team has matched us up. And what I like about it is it's not just, here's the person that they go through the whole interview process with us as the company to make sure they're going to be a good fit.
[00:14:53] And you're not just giving us one or two. I think the last time Justin said he brought, he needed to. They went through it, I think interviewed six or seven or possibly eight of the best candidates that you had, and they can chose the two best fit based on the personalities and what the needs.
[00:15:07] Amy: And we do, we do sit with you through the whole interview process.
[00:15:09] So we don't, we don't just say throw you to the wolves and let you know, you're an island all by yourself and figure it all out. Our HR team and our client service managers are intimately involved with you. In fact, when you start with us, we immediately assign you to an HR person and a client service manager, your client service manager, that's assigned to you.
[00:15:27] They stick with. Throughout your time at Reva global. And so you have this additional voice, that's also guiding you even after you hire the VA even our own team. So I hear in my own, you know, even for what I do for Riva global, our marketing team uses some of our own talent, right. And even Preston who's sitting across from me right now.
[00:15:45] He even interviews the VA's that joined that team. And we go through the process ourselves, even though we're inside the company. And you know, it's an invaluable process with. And appreciate the help we get from the HR team because they give us insights and so forth and questions and things that we didn't think to ask to be shorts.
[00:16:04] Billy: Amy, give me an understanding how many people do you have in your organization, in the states and then your extended family over?
[00:16:11] Amy: Wow. Okay. So our marketing team has two full-time people assigned to that. I have a personal assistant, we have two people assigned to our acquisition team. I personally communicate with about 21 virtual assistants throughout the day for different reasons.
[00:16:27] We have a goal now it's all for different reasons. And a lot of times when I say communicate, it's just literally my logging in, we use Glip, it's an online system. I'm just logging in and looking at their reports, right? Like I'm not necessarily having to guide or so forth. We do have a couple of team meetings that I sit through at each week, meet with the marketing team, meet with the HR team, meet with, um, our acquisitions team.
[00:16:48] So you can structure it how you want to, my thing is that if you're going to bring on virtual assistants do prepare yourself, or if you have a. Member and your organization, that's in charge of working with the VA's that they are working with them and communicating with them every day. You know, they are people that they're just not in your physical office, right.
[00:17:05] So you want to give them the same, you know, hi, how are you? Communicate, affirm them, check their performance, give them feedback, grow their skills, just like you would someone in Europe.
[00:17:16] Billy: Yeah. I want to just elaborate that because that was one of the keys. I think that our success in utilizing the BAS we on a weekly basis, we have team meetings with all the VA's my guy in the office, Justin.
[00:17:27] And it's like, they're an extension. And they feel like they're part of the company because they are part of the company. It is live, you know, in another part of the world, but indoctrinating them in getting them into your daily huddles, into your weekly sales call. Putting that whole process together, it's going to increase your odds of having them stick and having them work and get results.
[00:17:47] Right? Because the bottom line is you're not just trying to offload just awful. You're trying to offer it to get better results. And so on your business.
[00:17:53] Amy: Yeah, you're growing a team member. That's a part of your long-term results. A hundred percent. So looking at your bio, I was curious in regards, and I know this is how you're actually doing it.
[00:18:02] Billy: An entrepreneur or actually work four hours a week. How could they do that? Right? I mean, some of us have the ability to do with the VA. I personally. I love the work I'm down like 10 hours a week, but I'm working on so many other things might invest in businesses and hours, but I'm still working 40, 45, 50 hours with all the other crap that I'm doing.
[00:18:22] But is it possible for an investor for an investment company or a brokerage company or the owner to work four hours? What is it a day or a week?
[00:18:30] Amy: Well, okay. Is it possible? Absolutely. Does it match everybody's desire of how they want to structure things? Could you just describe, you know, I'm the kind of person that once, if something becomes efficient, great, I'm going to go build something else with my spare time because you're right.
[00:18:45] But that's, I think the entrepreneur in us, right. So, we're both creators, we're builders, we're entrepreneurs. And so we like to go do that at frees ourselves up to do that, but that's, what's important. The point of bringing on team scaling with people and scaling through virtual assistance is to free you up to have more time and resources to focus on what matters most to you.
[00:19:03] And now this is important. So if you to set the intention that what matters most to you is to spend four hours a week working and the rest of it, traveling with your family. Okay, then the way you're going to set up and structure the efficiencies of your systems and how you're going to outsource and delegate and so forth, it's going to look different than that, than another guy who has a different intention.
[00:19:23] So is it possible? Absolutely. With virtual assistants, you know, one of the things I think a lot of people miss the thoughts or the ideas on too is, you know, a VA. Can become someone that becomes a manager for you that can also now hire select and train virtual assistants underneath them. We have countless clients that have that going, where they hired one virtual assistant that became their lead manager.
[00:19:43] And then that virtual assistant now hires and trains Mutual's virtual assistants to do cold calling and text messaging and all kinds of things for that company. And now the owner of the company is only communicating with that one remote lead manager and their client service manager that's assigned.
[00:19:56] And then that VA's managing everything. Those things are absolutely possible if that's what you want. Right. So let's get clear what you want and then set that up. Right. I mean, and by the way, I always throw this in it's the dream we were all sold. This is why we became entrepreneurs. Right. Like we just really want to work the world working, um, kinda sorta.
[00:20:15] So if that's really what you jumped in for it, for make it happen.
[00:20:19] Billy: Yeah. I agree. But like you, you know, once I get something automated and systematized and it's offloaded, I tend to take a little bit of time for myself. Sometimes it's a month. Sometimes it's a quarter where I kind of. Enjoy the fruits of my labor, and then I'm figuring out what my next move is.
[00:20:35] And I've always found that there's always a next move. I never just sit. I never just go and travel and never work again. Like I'm always in that. What's next. I built it. I outsource it. It's being monitored. One by itself or as much as it could by itself. And now what's my next place. Right. But that, and that's the creator in us.
[00:20:55] Amy: Right. And that's what I think, I think I love about being able to automate and delegate. Right. So, well, we eliminate, but when we automate and we outsource and we delegate, right. Those three things, that's what enables us to have that freedom to go do the other things we want to go do and no judgment.
[00:21:10] Right. Some guy wants to go and. Drink, you know, eat gelato and sit by the sand and Italy all day. That's totally fine. That would be crazy, right? Like I would, it would be beautiful. I go check it out, but I have to go build something that's me. Right. So, but you know, the reality is that if you have big aspirations, if you are somebody that's a creator and a builder, the key is going to be scaling through people and there is no better, more efficient, more affordable way.
[00:21:35] Then it's highly skilled, trained, virtual support could agree more. You guys are located in. We are. So all of our virtual assistants, as of right now, all are in the Philippines crazy backgrounds. I mean, educations. I mean, most of them are more educated than me. Right. And we love the Philippines because of the culture there, you know, they very, they, um, similar core values.
[00:21:57] They family first they Revere education. They have a strong work ethic culturally. Um, so it just is a really beautiful place to work with a talented in. They also love English and they love Americas. It makes it even better for sure. With your VA's. Are they working out of a, an office or are they home-based great question.
[00:22:19] So again, well, our company core values is family. Okay. So that's both with our clients on the Reva global client. Like you're one of our clients as well as it is their virtual assistants, which means that we do everything we can to give them the best environment to Excel at what they do. So we provide them the ability to work from home.
[00:22:39] Now we are checking on from a professionalism standpoint is where they live conducive. To a professional work environment. So that is a check check part of the product, part of the process when they become a hired with Riva global. So internet proficiencies equipment, do they have that? Are they in a place where they're going to have quiet, especially if they're doing cold calling or things like that.
[00:22:59] So they are working from home when we bring them in, we scream that they are always available for at the least Eastern standard business hours. If you need, you know, Pacific times, you know, if you need weekend hours, you can let us know when. The process and very likely we can fill that need, but all of the virtual assistants are working at the least Eastern standard business hours.
[00:23:18] So that means they're working in your time zone your hours, right? Well, I log in at eight o'clock and Ron, and Aasbo say good morning to me, even though it's nighttime for them. So it's perfect for me. I don't feel any.
[00:23:30] Billy: It's amazing. Tell us, if, if I may real estate that's there. I want to get started with REVA.
[00:23:36] What do I do? What's the process like in order to get this?
[00:23:39] Amy: Yeah, so we make it so super simple for you. So if you're absolutely ready to start offloading some of the pain of this overwhelm of tasks and just not feeling like you're moving the needle forward, as much as you want to on your own with your team, or even your team members individually, want to feel more empowered to get more.
[00:23:56] Great. All you need to do is create a quick little list of the things, you know, you'd like to have a VA do. Like, even if it's just like a wishlist. Okay, totally fine. What are the general hours you want to work? And you're going to go and schedule a 15 minute strategy session with our intake team. So you can go straight to our website, schedule that 15 minute strategy session, and go to Reva global.com.
[00:24:17] We have a link for, Billy. I'll give you if we have a specific link for you and they can go there directly. And just book that time. Our intake team is super talented. In fact, cause some of the people you'll talk to there you'll fall in love with them. They're great. You'll want to steal them as a VA and walk through what you need.
[00:24:32] They'll give you some suggestions, right? That's what that session is for. It's absolutely free for you. They're going to give you some suggestions based upon what you've shared. You want to have done no joke. Some clients come to us with a list where like it's really two part-time VA's is a better service for you than one full time.
[00:24:50] Or maybe it's two full-time VA's, maybe it's a whole team. It depends on what you bring to us. We're going to give you a realistic, you know, set of, of, steps to take next. From there, our team it's like white glove service, full concierge, white glove service. They're going to bring you in and assign you immediately to HR and the client service manager.
[00:25:07] And you'll immediately start getting messages from them to set up your interview schedule.
[00:25:11] Billy: Yeah. It's it's killer. I can attest that keeps saying it. Let's talk about some of the. Challenges that an investor coming in could experience not because of REVA or the VAs, but because of what he or she may be doing the may not be doing when it comes down to bringing on a VA into their company.
[00:25:30] Amy: Ooh, biggest one. You're hitting around. I'm just going to put that out there. So many clients are just not willing, ready yet to admit that you shouldn't do things yourself. Like you're holding on to everything. Nobody can do it as good as me or you're just so busy. You're like, why can't even find the time to train anybody else.
[00:25:48] I'm just going to keep doing it myself. Right? Those two things can hold you back for so long. So give yourself the gift of finding a little. Space and time and energy to do the work, to determine how a VA can do those things for you. Like I walk my clients all the time through a set of four steps to kind of determine what they could eliminate, what they can automate with technology and get rid of a lot of stuff so they can figure out what's important to outsource to a VA.
[00:26:13] So they have like a list to work off of and then quickly create trainings for that. It's very simple. So, but be willing to let go. I think that's the biggest thing is are you willing to let.
[00:26:23] Billy: You know, one of the things I found that in the beginning, early stages, pre REVA that we got ourselves in trouble with is that we weren't clear crystal clear on the task at hand that we wanted the VA to do.
[00:26:34] And we didn't have an accountability process to let them know if they were doing it upper bar, not at the par. So, you know, if you're, if you're getting started with, with VAs, you know, being clear about what you want and then having a process right now, and I know you guys you're training them. So if it's cold calling or something else, a lot of these projects.
[00:26:52] A guy like me doesn't have to create, you've already created the trainings full.
[00:26:56] Amy: Absolutely. There is a ton of training information in the backend that we've already done. Absolutely. However, I will say you can't completely abdicate on the training side. You do want to get to what Billy said is so super important.
[00:27:08] Get crystal clear on what you're having them do for you. It's no different than if you hired someone in your physical office. Right. When we hire someone, we make an investment for an ROI. Right. You know, if I hired an individual in my office, I'm directly measuring, this is what I'm going to have them do.
[00:27:23] So it will generate this much business or revenue for me, measurable. Right. In order for me to determine if that person's a good enough. Period, right. Regional assistance, no different. Get crystal clear on what tasks do you want them to have them do? How do you want them to report their progress on those tasks?
[00:27:40] Right? What did they have access to your CRM do then? Where do you want them to put the data that they're collecting for you? Like, what is that and how do you want to measure their. What is that so that you can give them something to start working off of. You will want to create some trainings specifically to your business.
[00:27:58] Okay. So look, if you're say you use Podio and you want them to specifically enter data in a certain way, great. Record yourself on your screen, doing that exact process and give them five to 10 minute recorded training videos and to your. They have some good trading background they've already had, but they don't know how you want it done.
[00:28:17] Don't don't have that.
[00:28:18] Billy: That's key. I mean, that is the reason why we're as successful as you are both with the VAs and our internal staff is because everybody knows what the expectations are. They know exactly what to do and how to do it. They know what they're going to be measured on. And like, every time we have a new process, the company at this point, they're kind of used to it at the beginning.
[00:28:38] Everybody hated it because whenever there was something new to that, Did you guys drafted out? Did you create the videos? Is it stored in Dropbox? It's input audio? And so now we're going through, we had so much change. We completely changed over our operating system. We added on a whole construction arm.
[00:28:53] So now we're going through that whole process of documenting, but I can't like say it enough. It's super important. To take out just, I say the easiest way to do it is to record yourself as you're actually doing the work. So you don't have to do the work and then go back and see, okay, let me now record a session where you do document as you go, so you can grow.
[00:29:13] Amy: In fact, that's a habit of mine. I use a tool called Snagit. Now there's a lot of tools out there, but it's a habit and I have an arm it's like, literally. The screen where I can just click the button real quick. And so every time I go to do anything, I document myself doing it. Right., and then we have this whole Google drive folder of all the different things.
[00:29:29] And what's so great for me is that I can go on vacation and goes, you know, each a lotto in the Italy. If I want to. If my virtual assistant gets stuck on remembering how to do something, they can go and access that archive of recorded videos that I've already done. And they're not chasing me down with, Hey, how do I do this?
[00:29:47] Which is aggravating while I'm eating my gelato or it's that they just let a whole week go by it and they don't do it at all because they're waiting for me to get back. Right. I don't want that either. I want to know that things are still happening and the only way is for them to be able to access that kind of tip on another point where people fail a lot is that they just, they think, well, I've hired a VA.
[00:30:05] Then all of a sudden, just miraculously, my world will be better and I'll have results created for me. And they didn't just kind of disappear. I'm leave the VA all by themselves. We have this happen a lot, even at REVA global, which is one of the reasons we assigned client service managers, because that way you have an extra layer of person in between helping you engage with.
[00:30:25] Proficiently with your virtual assistant, as well as the virtual assistant communicating well with you. So you have an extra team member on purpose. We do that so that you get better results. Okay. So you can't just walk away and be like, well, cause I have a VA, everything is solved. They won't know what to do.
[00:30:41] Don't give you a result.
[00:30:43] Billy: Even with the training you guys give him. Everybody's business is unique. We all have certain specific ways that we do things and we all want our things done in a certain way. And if you're not being clear and specific to the VA, you're going to get half-assed work and it's nobody else's fault, but your own inquiries, you didn't explain to them exactly what you wanted to get.
[00:31:02] Amy: And that would be truly been with someone in your office. Right? Like guys, I have failed many times at hiring someone in my office and they didn't do that. I'll be honest with you. I'm very transparent person. I have a young man working in my office right now. But I haven't given him enough of my attention.
[00:31:17] I just haven't. It's my fault. As the leader, it's not his fault right now. He's not necessarily producing, but guess what? I have not given him enough of me to give him something to work towards. We'd have to be recognized that virtual assistants are now. Different. Right. And sometimes these virtual assistants don't work circles around you.
[00:31:34] They will do so much to help make your systems more efficient if you've been clear about the intent and the goal that you want from it. Okay. So the more that you work with them, the more intent, clear you are, the more that they'll do for you.
[00:31:47] Billy: Yeah. I mean, listen, this is a, if you're listening out there and you're a starting growing, or you want to scale the way to do it, 100% is by offloading, delegating it out.
[00:31:58] Don't have the gate delegate, get yourself some VA's. I highly recommend a review team. You guys have been wonderful with us. It's two and a half year relationship guys are crushing it. We love the VA's that we have. We love the team over in the Philippines. We're bringing on more as we speak, we had a lot of them for the acquisitions team.
[00:32:15] Now we're getting into the operational side, we're getting into the construction side. I mean, we're, we're leveraging them for just about every fricking part of our business.
[00:32:23] Amy: And that's it guys. The list is infinite truly as to what virtual assistants can do for you and your business. Right? I mean, like even you mentioned the construction side, we have so many teams that have virtual assistants, pulling bids, pulling, suppliers, entering invoices for supply lists, like managing the entire.
[00:32:39] The whole, you know, construction order process for whole subdivisions being managed project managed by virtualised and amazing. So you guys literally, there's nothing that can't be done. We'll work with you. We'll help you get to that place where you're offloading it. If you're committed, we're committed with you.
[00:32:58] Billy: It is, like all honestly. It's scary when you first get involved doing the VA thing, because you just, they're not in your office and you just have to wrap your mind around it. That they're just an extension. But if you do this the right way, it forces you to get better in your own business because you have the document you have to.
[00:33:17] And when you start documenting for your outsource, You start documenting for your in-house people. And when that happens, you're able to remove yourself. Like, listen, every year I go away for a month to Puerto Rico, I don't work. I just chill out. I hang out. I relaxed every month. I'm going away for at least a week.
[00:33:32] I can't do that if I didn't have good people, good processes, good stuff. And a killer VA team. And this again is turned into me giving a testimony like you're my shell. I wasn't
[00:33:43] Amy: like high-fiving pressed it on the table, but no, like seriously people. And by the way, I always like to mention this too. You have team members in your office there on the ground too.
[00:33:53] And in your physical health, And guys, if you are also coming, it's already scaled a little bit. You have some people underneath you, maybe you have an acquisitions manager, or maybe you have somebody that's doing all your property management work. Maybe you have a project manager go to them as well and, and go through the same process.
[00:34:09] You're going to go through to see, you know, what could they also outsource and empower them. In fact, if you ask them, Hey, you know, acquisitions manager, are you aware of which activities you do every day that are the highest, most income generating activities for my company? I guarantee it, they know what those are and they will tell you and then ask them the second question.
[00:34:29] What if you had more time to do what you love the most and mix the most revenue, would you like to have more time for that? Their next answer will be adamantly. Yes. Again, right. And so great. Give them a virtual assistant to support them in their role. You want to have some loyal, you know, truly empowered team members.
[00:34:47] Great. Give them all virtual support. You know, Preston here on my team, Preston has a whole team of VA support. I could, he works with me directly all day long, physically in my office. He has a team of virtual assistants supporting him and poor thing. He have to, I give him, he just went like this back in the background behind me.
[00:35:03] I give him so much to do and he's, he would be overwhelmed normally, but he feels very empowered in his role because he has all of that support, talent and support.
[00:35:12] Billy: I love it. Yes, listen, Amy, this has been, it's been wonderful. I could talk to you for hours. You're very easy to speak with. You. Have a great mindset.
[00:35:22] I see you're an avid reader. I'm looking at all your books behind you to love people that read. So listen, keep crushing it, keep doing what you're doing, keeping the role model that you want. I know, prior to us peak to you coming on, we've been talking about balance. There's no such thing as balanced, but you're, you're living the most balanced version of you.
[00:35:40] There's always that area. That's going to get a little crazy, but keep doing what you're doing and you're doing a great job.
[00:35:44] Amy: Thank you. We love what we do. I don't really appreciate you being here. Everybody that's listening. I hope to get to meet all of you and hear many wins as we help you guys grow with virtual.
[00:35:54] Billy: Awesome. Thanks for coming on.
[00:35:55] Amy: Thanks.
[00:35:57] Billy: Thank you so much for listening to today's episode of unstoppable real estate investing wealth. My mission is to give you my listeners, the blueprint for success inside of secrets for starting growing and scaling your real estate investing business, you could experience.
[00:36:14] Unstoppable lifestyle. I've made it simple for you to catapult yourself, says go to billyssecrets.com. That's B I L L Y S secrets.com. There you will find every single tool tip trick strategy system and spreading you use to make millions of dollars. Everything my team uses and my guest use all in one place for you to tap into, you could start, grow and scale your real estate investing business.
[00:36:46] I really hope you implement what you're learning. I hope you utilize these tools, tips, tricks, strategies, and secrets, and I hope to see you on the next God. Bless bye-bye.